When we lastly been given an email response from American Airlines, the total response time was approximately 1 hour. While we waited an hour or so, we did get a number of responses to our Preliminary dilemma:
I wanted to have a instant to get in touch with out the great purchaser service Connie Sanders with your Dallas Place of work gave my spouse And that i in a very stress filled condition. Connie went above and past to make sure we had been taken care of and her level of attention to restoring our trouble filled working day was amazing, she single handedly restored my religion within your Business and she justifies congratulations for your operate that she does.
I've flown your airline 2 times in the final twelve weeks and had 1 male that actually works for me to fly final week over a non end flight you fellas can’t even get yourself a non cease flight by the due date.
American Airlines has the worst consumer service of all Airways I have Employed in my 63 a long time. My spouse’s anniversary earrings ended up stolen from her suitcase on June 20, 2013 and Customer service has REFUSED to Make contact with us back again just after reporting the thief the day it transpired.
I have constantly utilized continental airways and had improved to American but immediately after this incident I don’t Believe ill at any time fly along with you guys anymore a cockaroach over a airplain im certain Absolutely everyone on Fb would choose to no relating to this even the news really discustin and unpleasant I believed airplains had been pest contal totally free.
The pink tape to acquire a reaction about a actual tousled trip from start to finish is horrible. I have already been looking to obtain a response from AA but the run close to is what AA needs so you may throw in the towel..GUESS WHAT ? i dont stop trying very easily. so AA i await your solution.
I did not have any bags to check! Why does AA Shopper Service go on to lie about good reasons which the flight was overbooked? The ticket agent instructed me the flight was overbooked.
I've bundled an article that outlines your company as getting the worst airline inside the market which is not anything to get happy with. Dependant on my encounter I will say that i'm in no way going to fly my sources with your organization once more, and neither will anybody I'm sure. I have now publically announced my frustrations together with your airline on the many social networking websites.
On April 15th, 2013 I acquired a check in the mail from you and was incredibly disappointed Once i opened the envelope to begin to see the Check out prepared out was somewhere around one/4th the quantity I'd originally submitted for reimbursement.
I labored at Boeing for Several years, right until I eventually came to my senses to The point that the CEO Jim McNerney doesn't definitely concern himself Using the ‘actual perform’ staying completed. Alternatively, he cuts it down up to now with layoffs, that he basically shoots himself within the foot. You would Feel This could hurt. Even so, he leaves just a Company ahead of the penny drops. He did the exact same factor with 3M just before he took The work since the Boeing CEO.
It’s interesting to me that it's got arrive at this avenue. I've carried out a large amount of research On the web to try and find an Email Address that may visit the Company directly.
I want a person to simply call me regarding the three worst client service calls I have ever experienced right now. E mail me 1st since the agent mentioned I am able to only get it done in composing. #flysouthwest. #behelpfulfail
I am unfortunate to state I'm unhappy in American Airline’s managing of this make a difference. We in no way received our bags right up until late in the day on March thirteenth. So as to add insult to injury we have been charged $twenty five for each bag by American Airlines for our return flight dwelling Although we didn’t fork out to check our baggage on the way towards the Virgin Islands.
My initially and final time to fly with American Airlines: I'm a larger woman and I paid excess for seats on two of my flights to make sure that I wouldn't be a stress to other passengers. Why I don’t know there was practically nothing unique about them. My very last flight to my vacation spot was cancelled and I didn't learn until finally I had been on my approach to the gate. They made an effort to rout me to a different airport with minor understanding of the opposite airport. After a four hour hold off I arrived at my vacation spot.